Warranty & Protection Plan
Standard Warranty Coverage
In the rare event that your jewelry is damaged, rest assured, every piece (including all materials: gold, diamond pieces, silver, gold plated, and rose gold plated items) is covered by a 2-year warranty. We’ll repair or replace any item with a material or manufacturing defect within two years of purchase.
What’s Covered:- Manufacturing defects and faults in materials or craftsmanship
- Broken clasps, chains, or settings
- Loose or missing birthstones (not due to impact)
- Structural flaws from production errors
- Missing or incorrect engraving (as originally specified)
- Normal wear and tear (scratches)
- Lost or stolen pieces
- Unauthorized alterations or repairs
- Water or chemical exposure from not following care guidelines
Repairs, Replacements & What to Expect
If your item experiences a covered issue during the warranty period, we’ll make it right. Options include:
- Complimentary repair
- Replacement with the same or a comparable item
- Store credit
- Claims are reviewed within 7 business days
- Approved cases will receive return instructions and a prepaid label if applicable
How to Submit a Claim?
- Go to our Customer Support Page
- Provide your order number and clear photos of the issue
- Our team will assess your claim and respond with next steps
If you open a warranty claim, please submit all required information within 2 weeks. If we do not receive the necessary details within this timeframe, we won’t be able to process your claim. Additionally, if you reach out again after the warranty period has expired, we will not be able to honor the warranty.
Optional 5-Year Jewelry Protection Plan
Looking for even more peace of mind? Protect your jewelry for the long haul with our 5-Year Jewelry Protection Plan.
Benefits Include:- Free repairs for qualified damaged products for 5 full years
- Free returns for qualified issues
- Free resizing
- Priority customer service and faster processing
- Confidence knowing your jewelry is protected beyond the standard warranty
This plan goes above and beyond typical brand warranties—ideal for those who wear their pieces daily and want added security. The plan is optional with additional cost and available at product pages for select items.
We're Here to Help
Need assistance with a claim, care tips, or your protection plan? You can visit our FAQ pagesand Jewelry Care Guide. Or contact our Customer Care Team—just a click away—ready to help you with friendly, fast, and knowledgeable support.
Thank you for choosing Theo Grace to celebrate your meaningful moments.
Warranty Comparison Table
| Feature | Standard Warranty | 5-Year Jewelry Protection Plan |
|---|---|---|
| Coverage Duration | 2 years from purchase date | 5 years from purchase date |
| Applies To | All Theo Grace jewelry (gold, silver, diamond, gold plated, rose gold plated) | Select items, available at checkout or product pages |
| Includes | - Manufacturing defects - Faulty materials - Broken clasps, chains, or settings - Loose or missing birthstones | - All benefits of standard warranty - Free repairs & replacements for 5 years - Free returns for covered issues |
| Customer Support | Standard customer service | Priority customer service & faster claim processing |